Veterans Evaluation Services (VES) is one of the VA's main contractors for Compensation & Pension (C&P) exams. Owned by Maximus, VES handles VA exams across most of the continental United States. In 2026, millions of veterans go to VES exams as part of their disability claims.
Who is VES?
VES is a Maximus company that holds the VA's domestic C&P exam contracts for Regions 1 through 4. Maximus was re-awarded these contracts effective January 1, 2025. The contract covers most US states.
What to expect at a VES exam
- Medical history review. The examiner reads your records and asks about your condition.
- Symptom interview. Expect detailed questions about how the condition affects daily life.
- Focused physical or mental health exam. The format depends on the condition.
- Examiner credentials. Most exams are run by MDs, DOs, NPs, or PAs. Specialty exams (mental health, audiology) use credentialed specialists.
- No treatment. VES exams gather information for the VA — the examiner doesn't treat you.
How to prepare for a VES exam
- Bring photo ID and the appointment letter.
- Bring a current medication list.
- Keep a symptom journal. Note flare-ups, bad days, and how symptoms limit work.
- Be honest about your worst days. Many veterans unintentionally minimize symptoms.
- Bring a buddy. They can take notes or wait nearby.
Common VES exam mistakes
- Downplaying symptoms. Examiners only see one snapshot. Be candid about your worst symptoms.
- Missing the appointment. Missed exams can lead to claim denial. Call ASAP if you can't make it.
- Forgetting medical records. Bring copies of any private medical care for the condition.
- Going alone for mental health exams if you can bring someone supportive.
VES contact information
- Phone: 877-637-8387 (caller ID shows “VA EXAM-VES”).
- Website: ves.com
- Reschedule through the phone number above or VES online portal.
VES vs. Optum Serve
The other major VA exam contractor is Optum Serve (UnitedHealth, formerly LHI). Exam content is identical — only the contractor and scheduling system differ. Quality varies more by individual examiner than by company.
What happens after the VES exam
The examiner submits a Disability Benefits Questionnaire (DBQ) to the VA — usually within 30 business days. The VA rater uses the DBQ alongside your medical records to assign a rating.