Optum Serve — formerly Logistics Health Inc. (LHI) — is UnitedHealth's VA Compensation & Pension (C&P) exam contractor. In 2026, Optum Serve runs VA disability exams in several regions alongside Veterans Evaluation Services (VES).
Who is Optum Serve?
Optum Serve is the federal health services arm of UnitedHealth Group. It holds VA contracts for the Medical Disability Examination (MDE) program. Veterans often still see the old “LHI” name on appointment letters.
What to expect at an Optum Serve exam
- Records review — the examiner reads your VA file before the appointment.
- Symptom and history interview — expect specific questions about onset, frequency, and impact on daily life.
- Focused physical or mental health exam — format depends on the condition.
- Provider type — usually MD, DO, NP, or PA. May be in-network community clinic or dedicated exam center.
- Length — 30 minutes for simple exams, several hours for complex multi-condition cases.
How Optum Serve differs from VES
- Different scheduling portal and customer service number.
- Often uses in-network community clinics rather than dedicated exam centers.
- Same exam content — both contractors complete the same VA Disability Benefits Questionnaires (DBQs).
How to prepare for an Optum Serve exam
- Bring ID and the appointment letter.
- Bring a medication list with current doses.
- Bring private medical records the VA may not have.
- Use a symptom journal showing frequency and severity of flare-ups.
- Be specific about how symptoms limit work and daily life.
Common Optum Serve exam pitfalls
- Examiner variability. Quality varies more by individual provider than by contractor.
- Short visits for complex cases. Push for the full time needed to describe your condition.
- Missing the appointment. Call to reschedule immediately — missed exams can lead to denials.
- Bringing unrealistic expectations. The examiner doesn't decide your rating — the VA rater does.
Optum Serve contact info
- Phone: 866-637-8387 (legacy LHI line) or via VA exam notification letter.
- Website: optumserve.com
- Reschedule through the phone number on your appointment letter.
What happens after your Optum Serve exam
The examiner submits a DBQ to the VA. The VA rater uses it along with your medical records and other evidence to decide your rating. Most DBQs reach the VA within 30 business days.