What Is VA Telehealth and Who Can Use It?

VA telehealth lets you connect with your VA care team using video calls, phone, or secure messaging—no need to travel to a VA facility. This is especially helpful for veterans in rural areas or those with mobility issues. According to 38 CFR § 17.417, most enrolled veterans are eligible for telehealth services if clinically appropriate.

To use telehealth, you must be enrolled in VA health care. If you’re not yet enrolled, fill out VA Form 10-10EZ to apply. Once enrolled, talk to your VA provider about whether telehealth is right for your care needs.

Types of Telehealth Services Offered by the VA

The VA offers several types of telehealth, including:

  • Video Visits: Meet with your VA doctor or specialist using a smartphone, tablet, or computer.
  • Remote Monitoring: Use devices at home to track health conditions (like blood pressure or blood sugar), with results sent to your care team.
  • Secure Messaging: Send questions or updates to your provider through the My HealtheVet portal.
  • Telephone Appointments: Speak with your provider by phone for follow-up care or medication management.

Telehealth covers many types of care, including primary care, mental health, physical therapy, and some specialty services. Not all services are available via telehealth—your provider will determine what’s appropriate for you.

How to Set Up and Attend a VA Telehealth Appointment

To get started, ask your VA provider if your next appointment can be by telehealth. If approved, you’ll receive instructions and a secure link for your visit. The VA uses the VA Video Connect platform, which works on most devices with a camera and internet connection.

Before your appointment, test your device and internet connection. The VA offers technical support if you need help. For more details, visit the explainers index or contact your local VA facility’s telehealth coordinator.

Costs, TRICARE, and Other Health Plans

Most VA telehealth services have no copay for service-connected veterans. For others, standard VA copays may apply (see 38 CFR § 17.108). If you have TRICARE or another health plan, check if they cover telehealth—TRICARE generally covers telehealth for eligible beneficiaries, but rules vary by plan. Use the BAH calculator if you need to estimate your housing allowance while receiving care remotely.

Telehealth does not affect your VA disability rating or claim status. For more on disability ratings, visit the disability ratings hub.

Tips for Making the Most of VA Telehealth

  • Keep your device charged and ensure a stable internet connection before your appointment.
  • Prepare a list of questions or symptoms to discuss with your provider.
  • Use the secure messaging feature for follow-up questions or prescription refills.
  • Contact VA technical support if you have trouble connecting.

Telehealth can save you hours of travel and waiting room time, making it easier to stay on top of your health. For more information on VA health care options and how to file claims, visit the VA claims hub.